Guide
How stays work on Vallo
Booking a hotel room, a shortlet or a restaurant table on Vallo: how you pay, how cancellation refunds work, and what to do if the place is not what was listed.
This guide is in English for now.
What you can book
Vallo Stays carries hotels, shortlet apartments and guest houses by the night, and restaurant tables by reservation, on the same account you use for renting.
Booking and paying
You choose your dates and ask to book. Some hosts accept each request themselves; others let you book without waiting. Either way you pay on Vallo, through the checkout, never by transfer to a host's own account.
Either way you pay on Vallo, through the checkout, never by transfer to a host's own account.
A restaurant table is a request, not a payment: you ask for a date, a time and a party size, the restaurant answers, and you pay the restaurant when you eat.
Cancelling
Under the platform terms, cancel more than 72 hours before check-in and everything you paid comes back. Inside the last 72 hours, half comes back. Once check-in day has started, the stay is the host's. Each listing shows the terms that apply to it before you pay.
A refund goes back to the card or bank account you paid with, through our payment processor. Banks usually show it within 5 to 10 working days.
If the place is not what was listed
If you could not get in, or the place was not what was listed, do not cancel: report it from the booking, and a person at Vallo looks at it.
The Vallo Guarantee
The Vallo Guarantee: between 1 and 2 percent of every payment is set aside in a separate reserve, kept apart from Vallo's own money. If something covered goes wrong, you can claim from it in the 72 hours after you move in or check in, up to what you paid for that booking. A person at Vallo reviews every claim before anything is paid. At launch the Guarantee covers rentals and stays paid through Vallo. It does not cover property purchases.
Before you travel
- Read the house rules and the check-in time, and message the host on Vallo if anything is unclear.
- Keep every message on Vallo; it is the record if anything goes wrong.
- If a host offers a discount for paying outside Vallo, decline and report it.
Next step
Create your account to book a stay