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Vallo is a marketplace for property, stays and restaurants in Nigeria. Rent or buy a home, a shop, an office or land; book a hotel room, a shortlet or a serviced apartment; or book a table. Vallo does not remove the agent. It removes the runaround: you see who you are dealing with and what you will pay before you call anybody.

Vallo has two sides on one account. Property is renting and buying, priced per year or as a sale price. Stays is hotels, shortlets, serviced apartments and restaurant tables, priced per night for your dates. The switch is at the foot of the menu. It changes the words and the bottom bar. Your profile, inbox, saved places and Plans stay the same.

A hotel room is paid by card when you book. A shortlet is paid once the host accepts it. A tenancy comes after a viewing: you submit the inspection report, you and the lister confirm the agreement, and then you pay. For rent and shortlets you choose how to pay: Escrow, which is selected for you, or Pay by card. Every payment for a deal happens inside Vallo. Never pay outside Vallo. A payment made outside Vallo is not covered.

No. Vallo never holds customer money. Licensed payment partners hold payments and escrow. With Escrow, a licensed payment partner holds your payment until the deal is confirmed. Only then is it released to the owner, agent or host. With Pay by card, your payment goes to the owner, agent or host through our licensed payment partner as soon as it clears.

No. Booking a table is free and nothing is paid in advance. The restaurant confirms it or declines, and you pay your bill at the restaurant when you eat. Paying the bill through Vallo is not switched on yet.

Verified means a person at Vallo checked the ID of the lister behind the listing. Ownership seen means a reviewer has seen the owner's own proof of ownership, on the date shown. Neither is a guarantee, and Ownership seen is not a title search: before you buy, have your own lawyer look at the title.

Open Stays and set where, your dates and your guests. Every price becomes the total for your nights. Open a place and see the full price, including any charge at the door, before you book. A hotel room is paid by card when you book, at the price shown. For a shortlet or serviced apartment, reserve: the nights are held for 48 hours at no cost while the host answers. The stay then appears in Plans.

Open Restaurants, pick one, and ask for a date, a time and a party size. Times are Lagos time. The restaurant confirms or declines and you are told either way. The booking opens its own conversation and sits in Plans with a check-in code to show when you arrive.

Yes. Bookings, payments, messages and receipts belong to your account. Making one is free and takes about a minute.

Yes. Every listing has a message button. Ask about the area, the light, the water or parking before you commit, and keep the conversation on Vallo so there is a record.

Open the booking from Plans. A booking you have not paid for can be let go at any time for nothing. For a paid stay, ask from the booking for it to be cancelled and refunded: a person at Vallo decides it by the cancellation policy on your booking. If the host cancels, or the place was not as listed, you get everything back.

Yes. You pay exactly the listed price. Every cost, including any charge at the door, is shown before you book. That includes a caution deposit, power, cleaning, an extra guest or a visitor. A host must not charge anything that is not listed on Vallo. If someone asks for a charge that is not listed, do not pay it, and report it.

Booking a table is free and nothing is paid in advance. The restaurant confirms it, Vallo reminds you the evening before and two hours before, and you pay your bill at the restaurant. After the time, the restaurant marks the table seated or a no-show, using your check-in code. If it does not answer, Vallo asks you the next day whether you dined. Only diners whose table was seated can review.

For rent and shortlets you choose how to pay: Escrow, which is selected for you, or Pay by card. With Escrow, a licensed payment partner holds your payment until the deal is confirmed. Only then is it released to the owner, agent or host. With Pay by card, your payment goes to the owner, agent or host through our licensed payment partner as soon as it clears. A sale is always paid through escrow. There is no card option for a sale.

No. Every payment for a deal happens inside Vallo. Never pay outside Vallo. A payment made outside Vallo is not covered. Nobody on Vallo has a reason to send you an account number. If somebody asks you to pay outside Vallo, say no and report them.

No. Vallo charges no inspection fee. Viewing a property through Vallo is free. If anybody asks you for money to view a place, that is not a Vallo charge, and you can report it. Keep every message, agreement and payment on Vallo. Vallo is not responsible for anything arranged, discussed or paid outside the platform.

Every stay shows its cancellation policy before you book, and the refund follows the policy on your booking. Hotels, shortlets and serviced apartments run as a business pick Flexible, Moderate, Firm or Strict. A stay listed by an owner or agent follows the standard schedule: everything back more than 72 hours before check-in, half inside that, and nothing once check-in day has started. If the host cancels, or the place was not as listed, you get everything back. A refund goes back to the card or bank account you paid with, through our payment processor. Banks usually show it within 5 to 10 working days.

Vallo starts a refund by the end of the fifth Nigerian business day after you ask. A refund goes back to the card or bank account you paid with, through our payment processor. Banks usually show it within 5 to 10 working days. The booking shows where your refund is. If nothing has arrived ten working days after it started, contact support with your booking reference.

You pay in naira, inside Vallo. With Escrow, a licensed payment partner holds your payment until the deal is confirmed. With Pay by card, you pay on the payment partner's own page with a Nigerian card or a bank transfer it raises. Vallo never sees your full card number.

Yes. Making an account, searching, saving, messaging and asking to view a property are free, and listing is free. Vallo only charges when a deal is completed, from the lister's or host's share. A renter or guest pays the listed price, with nothing added by Vallo. No one has to pay a monthly subscription.

The Pro plan is optional. You never need it to list, to book, to view a property or to get paid, and nothing you need is locked behind it.

On a rental or a sale, tap Schedule a visit. Choose an in-person visit or a video visit, pick a day and time, add a note if you like, check it and send. If the lister has opened viewing times, the one you pick is booked at once. If not, suggest a time: the lister confirms it, offers another time, or declines. Times are Lagos time. The visit's own page shows where it stands, and lets you add it to your calendar, join a video visit from 10 minutes before, change the time or cancel.

No. Vallo charges no inspection fee. Viewing a property through Vallo is free. Money for a rental or a sale moves only after you have seen the property and decided.

Yes. The renter and the lister are both reminded three times, in Lagos time: the evening before at 19:00, at 08:00 on the day, and two hours before. Each reminder says whether the visit is in person or by video.

Either side can report a no-show from the viewing time until 14 days after. The person reported can dispute it within 48 hours, and if they do, a person at Vallo looks at both sides and decides.

Once the time has passed, either side can mark the viewing complete and say how it went: inspected, deal done or no deal. For a rental or a sale, you then submit the inspection report and confirm the agreement.

Yes. Delete for me removes it from your own view. Delete for everyone removes it for both sides, and works for 2 days and 12 hours after the message was sent.

Yes. You can reply to a particular message, forward a message to another conversation, and start a voice or video call from inside the thread.

Messages from people you do not follow arrive as Requests, so a stranger cannot fill your inbox. They wait in their own tab until you open them.

Where the business takes messages, its page has a message button. The conversation goes to the business itself and stays in your inbox.

Open Add a workspace from your profile and pick the one that fits: i own the property or i am an agent. The owner form takes about five minutes and asks for your name, an ID and whatever you hold on the property; there is an honest answer if you hold no document. Then post the listing from your workspace. Vallo reviews it before it goes up.

No. Listing is free. Renters and guests pay exactly the price on the listing, with nothing added. Listing is free; when a payment is made, Vallo's platform fee comes out of the lister's share and is shown to the lister in naira. Before you publish, Vallo shows you what you will receive.

Add a Nigerian bank account in your own name to your payout details first. With Pay by card, your share goes to that account when the payment clears. With Escrow, it is released when the deal is confirmed. Vallo's commission comes out of your share, and every payment shows on your earnings.

Yes. A person at Vallo reviews every listing. They approve it, ask for more, or reject it with a reason. If it is sent back, edit it and send it again.

Not on one account. An account is either an owner (landlord) account or an agent account, never both. If you are both, use two accounts.

At least 3 photos or videos, and 5 is recommended. They go in one uploader. The first item is the cover and must be a photo. You can add up to 3 videos, each up to 100MB and 60 seconds, as MP4, MOV or WebM.

Upload the document you hold on the property when you set up as an owner: a Certificate of Occupancy, a deed of assignment, governor's consent, a survey plan, a utility bill or a letter of authority. When a reviewer approves it, Ownership seen shows with the date on your profile, your listings and search results. It means a reviewer saw your document; it is not a title search.

Use host setup. You give your identity and business papers, and Vallo reviews them before you are published. If you are sent back, you edit the same application and send it again. You agree to the Terms, the Privacy Policy and the Host Agreement before you publish.

Vallo's commission on a hotel room is 10 percent of the booking. It comes out of the hotel's share when a booking is paid, and is never added to the guest's price. Listing is free, and the guest pays exactly the price shown.

Flexible, Moderate, Firm or Strict. The guest sees the terms of the one a host picks before they book, and the refund follows them.

Listing is free, and booking is free for diners. Vallo bills the restaurant ₦1,000 for each table seated from a Vallo booking, once a month. A no-show or a cancelled table costs nothing.

A person at Vallo checked the ID of the lister behind it, and the listing was reviewed before it went live. Listings that fail review do not appear on Vallo.

Every agent gives their NIN or a government ID, proof of address and a bank account in their own name. A firm also gives its CAC registration. A person at Vallo reviews each application, and the verification ladder shows how far each lister has climbed.

No. A badge shows what Vallo has confirmed or what a person has earned. It is not a guarantee against fraud. Pay only inside Vallo, and only after you have seen the property.

Use the report option on the listing, or open the contact form at vallospaces.com/contact with the listing link and what you saw. A person reads every report, and a listing can be hidden while it is looked at.

Not to a renter, buyer or guest. You pay exactly the listed price. Every cost, including any charge at the door, is shown before you book. Vallo's commission comes out of the host's or lister's share. It is never added to your price. An agency or caution fee can be part of what a landlord asks for; when it is, it is named on the listing and counted into the move-in total. Anyone presenting an inspection fee, a holding fee or a platform fee as a Vallo charge is lying: report them.

Stop, and report them. Nobody at Vallo, and no lister or host, will give you an account number to pay into: every payment for a deal happens inside Vallo. Report it from the listing or the contact form, with the account number and the messages. Reports about paying outside Vallo are answered within four hours.

Because it is the commonest way people are cheated. Messages that look like account numbers are flagged to the Vallo team. Pay only through Vallo, never into an account someone sends you.

Call your bank first and ask them to raise a dispute on the transfer; a fast report can let them hold the money in the receiving account. Then report it to Vallo with the listing link, the account details and the messages. Payments made outside Vallo are not covered and Vallo cannot recover them, but it can remove the account and stop the same person reaching anybody else.

Around is the part of Vallo for places. Join your local government, your estate or your campus, and read what people there are saying today: whether there is light, whether the road is open, whether the tanker came. Reading needs no account; posting needs one. A listing published in a place is announced there once.

There is no tolerance for objectionable content or abusive behaviour on Vallo. If you post content that is abusive, threatening, hateful, sexually explicit, or that harasses another person, we will remove it and we will end your account. We act on every report within 24 hours. You agree not to post such content as a condition of using Vallo. That covers posts, comments, stories, profiles, listings and private messages. A post or profile that carries an account number or a request for payment is held until a person reads it. Report anything from its menu, and block or mute anyone. The person you report is never told who reported them.

You must be 18 or over to make an account, book, pay, post or list. You confirm your age when you sign up. Browsing needs no account.

Go to Settings, then Account, then Delete account. Confirm it is you and type DELETE MY ACCOUNT. You are signed out everywhere at once, and nothing is destroyed for 30 days: the code we email you stops it. After that your profile, posts, saved places and uploaded files are destroyed. Records of money that moved are kept for at least five years with your name, email and phone number removed, because Nigerian anti-money-laundering law requires it. A booking or a listing still open has to be finished, cancelled or unpublished first, and the screen tells you which.

Only what the platform needs to work: your account, what you list, book, post and send, payment references, and, if you list or host, your ID and payout account. Download a copy yourself from Settings, under Privacy. To correct something, or to object to how it is used, write through the contact form with Privacy as the subject. If the answer does not satisfy you, you can complain to the Nigeria Data Protection Commission. The Privacy Policy says what is kept and for how long.

Yes. If a post or a listing was taken down, an application refused or your account stopped, reply to the notice or write through the contact form with what happened and why you think the decision was wrong. A person who did not make the first decision reads it. Appeals are answered within 3 days.

Use the contact form at vallospaces.com/contact, or the support chat in the app. A person replies within one business day, and a report about paying outside Vallo within 4 hours. Vallo is run by VALLO SPACES LTD (RC 9870413), whose registered office is Plot 5, Zone 6, Dutse Alhaji, Bwari Area Council, Federal Capital Territory, Abuja.

Vallo works in any web browser at vallospaces.com. It also comes as an app for Android phones and iPhones, published through Google Play and the App Store; when a store link shows on the Vallo home page, the app is live in that store. The app opens the same Vallo, with the same account.

It opens a tray with the places you reach most: messages, plans, saved, the assistant, agreements, Price Check, settings and help. Everything in it is also in the menu.

Yes. Under Settings, then Appearance, then Theme, choose Light, Dark or System. System follows your phone or computer. The choice is kept on this device.

Yes. Under Settings, then Appearance, then Motion, choose Cinematic, Standard, Calm or Off. Calm keeps short fades only, and Off stops movement altogether. If your phone asks for less motion, Vallo follows it.

It tells you what similar properties near a place are advertised for on Vallo, from the listings published there, and how sure that answer is. With too few nearby listings it says so rather than guessing. It is not what anybody has paid, and it is not advice.

It searches the same listings you do, compares a few side by side, explains what moving in really costs, tells you what residents have written about an area, and points you to the right screen, in English, Yorùbá, Hausa or Igbo. It never acts without your approval: it cannot book, pay or send a message for you. It never invents a listing or a price, never says a land title is good, and never suggests paying outside Vallo.

English, Yorùbá, Hausa and Igbo. Switch language at any time from the switcher in the header or in Settings, and your choice is remembered on your device.

Yes. Write to support in English, Yorùbá, Hausa or Igbo and you will get a reply in the language you used.