1. What this is
VALLO AI is an assistant inside Vallo. It can search listings and stays, compare them, explain what a page says, and, if you allow it, look at your bookings and payments and prepare a viewing or a payment for you to approve. It is a tool that helps you do things on Vallo. It is not a person, not an agent, not a lawyer and not a financial adviser.
These terms sit alongside the Vallo Terms of Service. If they disagree about the assistant, these terms decide.
2. It is off until you turn it on
The assistant is off for every account. To turn it on you read this page and the AI Privacy Policy, tick two boxes and one agreement, and press Activate. Turning it on gives it public listings only. Everything about your account, bookings or money is a separate permission that you switch on yourself, one at a time.
You can turn the assistant off, or take back any single permission, whenever you like.
3. It can be wrong
The assistant writes its answers with an AI model. It can misread a question, miss something, or state a thing with more confidence than it has earned. Listing details come from the listing itself; check them on the listing page before you rely on them. What it says about prices, areas, fees, contracts or the law is information, not advice. Do not pay, sign or move in because the assistant said so. Visit, ask the lister, and read the agreement.
4. You stay in control
The assistant proposes. You decide. In particular:
- It never books, pays, cancels or changes anything until you press the button that says so.
- It never says a viewing is confirmed until Vallo’s booking system confirms it.
- A payment is made only after you review the summary, press Confirm, and pass the security check Vallo asks for at that moment.
- It cannot move money by itself, transfer money to anyone, or store your card details.
5. What you must not do
Do not use the assistant to harm anyone, to break the law, to get around Vallo’s rules, to harvest other people’s information, or to try to make it reveal how it is protected. Do not paste passwords, card numbers or one-time codes into it. If it appears to be acting against your wishes, turn it off and tell us.
If the assistant is asked, again and again in a short time, for things you have not allowed, it switches itself off for your account and our team may look at what happened.
6. Limits and our responsibility
We work to make the assistant accurate, available and safe, but we do not promise it will be uninterrupted or error free. We are responsible for what Vallo itself does with your money and records, as set out in the Vallo Terms. We are not responsible for a decision you make only because the assistant suggested it, or for a listing, lister or host, who remain responsible for what they publish and do. Nothing here limits a right you have under Nigerian consumer or data protection law.
7. Changes and ending
When we change these terms we publish a new version and ask you to read it. The assistant keeps working under the version you accepted until you accept the new one or turn it off. We may pause or withdraw the assistant, or switch it off for an account, to protect people or the platform. Turning it off never closes your account or deletes your bookings, payments or history.
8. Law and contact
These terms are governed by the laws of the Federal Republic of Nigeria. For questions, problems or a person to talk to, use Help and Support inside Vallo. A human reads those messages, with no AI involved.