Avoiding scams and reporting

• Every payment for a deal happens inside Vallo. Never pay outside Vallo. A payment made outside Vallo is not covered.
• Keep messages on Vallo. A chat here is a record; a chat elsewhere is your word against theirs.
• Never send money to an account number someone gives you. Messages that look like account numbers are flagged to the Vallo team.
• Vallo charges no inspection fee. Viewing a property through Vallo is free. There is no holding fee or platform fee to pay anyone. Anybody presenting one as a Vallo charge is lying.

• Go in daylight if you can, and tell somebody where you are going.
• Never hand over cash.
• Close the viewing on Vallo afterwards, so there is a record of what you saw and when.
• For a purchase, have your own lawyer look at the title before any money moves.

Every listing, profile and post has a report option. Pick the reason that fits:

• Asked me to pay outside Vallo. An account number, a transfer, or anything that skips the platform.
• This looks like a scam. The place, the price or the person does not add up.
• Unsafe or threatening. Anything that made you feel unsafe, in the property or in the messages.
• Not as described. The photos, the size, the address or the amenities are wrong.
• Not actually available. Already let, no longer on the market, or the dates are never free.
• Offensive content. Wording or images that should not be on the platform.
• Duplicate listing. The same property is listed more than once.
• Something else. Tell us in your own words below.

Add what you saw in your own words. Reports about paying outside Vallo go to the front of the queue.

1. A person at Vallo reads it.
2. A serious report can hide the listing while it is checked.
3. An account can be stopped. The person is told why and what they can do about it.
4. Every action is written to a record that cannot be edited or removed.

1. Call your bank first. Ask them to raise a dispute on the transfer. A fast report can let them hold the money in the receiving account.
2. Report it to Vallo with the listing link, the account details and the messages.
3. Vallo cannot recover money that never came through Vallo. It can remove the account and stop the same person reaching anybody else.

Use the contact form or the contact form. It opens a ticket on your account, a person reads it, and the reply reaches you as a notification.

A person replies within one business day. Reports about payment outside the platform are answered within four hours. Write in English, Yorùbá, Hausa or Igbo, and the reply comes in the same language.