Troubleshooting

• The link expired or was used. Email links work once. Ask for a new one from Sign in or Forgot password.
• I signed up with Google. That account has no password. Use the Google button.
• The Google button is missing. It only shows when it is connected. Use email meanwhile.

Somebody booked the same nights a moment before you. Nothing was charged. Pick other dates. Two people can never hold the same night.

The host sets a minimum stay and a maximum party. The message names the number. Add nights or lower the party, or search again with the guest filter set.

• For rent or a sale, both of you must confirm the agreement first.
• For a shortlet that is a request, the host must accept first.
• The lister may not have added a payout account yet. Message them.
• If escrow is paused, a payment that must go through escrow does not open, and nothing is charged. For rent and shortlets you can pay by card instead.

• The card was refused. Nothing was taken. Try again or use another card.
• Money left my account but the booking says unpaid. Open the booking again; the payment can land a moment later. If it still says unpaid, contact support with the reference.
• I tapped Pay twice. You were charged once.

A refund goes back to the card or bank account you paid with, through our payment processor. Banks usually show it within 5 to 10 working days. If nothing has arrived after ten working days, contact support with the booking reference.

They appear once your booking is confirmed. If it is confirmed and they are still missing, the host has not filled them in. Message the host, and report the listing if nobody answers.

Report it from the booking on the day and choose Not as described. Take photos. See If the place is not as listed.

Around is switched off while something is fixed. Nothing you posted or joined is lost, and the rest of Vallo keeps working.

Vallo keeps working on a weak connection and shows an offline screen when there is none. If an error stays, tell us what you were doing through the contact form.

Search the help centre, or contact support. A person replies within one business day. Include a reference if you have one.